I poked into this small shed looking thing and began browsing. Not much. I then began talking with an associate Ted, I think, and started prying. Of course I would like a tour....let me grab my camera.
Lets just say when I entered the back, I almost pooped my pants. This building has to be a mile long, full of gear, and operated by boaters. Who'd guess?
We walked past a piece of paper on the wall with the accuracy stats for the organizing of the gear and its shipping. It said they had a 98.9% accuracy. This meant of the 80,000 something individual items ordered in May, they only had 31 errors. All done by hand, and working well, very well.
We then enter the call center, all the way in back, not in India, not that I have anything against Indian call centers....
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