While I was up in Moscow for the job interview, I remembered that NRS, my favorite gear outfitter was based outta there. I MUST examine more closely.
I poked into this small shed looking thing and began browsing. Not much. I then began talking with an associate Ted, I think, and started prying. Of course I would like a tour....let me grab my camera.
Lets just say when I entered the back, I almost pooped my pants. This building has to be a mile long, full of gear, and operated by boaters. Who'd guess?
It just kept going and going and going. The farther back you go the wider the building became. I was pretty happy in here to say the least.
We walked past a piece of paper on the wall with the accuracy stats for the organizing of the gear and its shipping. It said they had a 98.9% accuracy. This meant of the 80,000 something individual items ordered in May, they only had 31 errors. All done by hand, and working well, very well.
We then enter the call center, all the way in back, not in India, not that I have anything against Indian call centers....
A posh big room, full of all the happy people I talk with on a regular basis. I have to say Im super stoked with the way NRS has turned out. They say Bill Parks, who was wandering in the lobby, started the business in his garage, with $2000, a long time ago. If you get a chance, order a ton of awesome straps, at the least, and be stoked at how applicable this whitewater gear is to everyday life in the flow....
Friday, May 21, 2010
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